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Business case
Operational Dashboard
Customer Dashboard
Business Dashboard
Digitalizing customer happiness
The problem
The hotel was managing all the data relating to operations and customers from different information sources, having to consult them manually. In addition, the information did not flow between the different departments, and many hours were spent on reporting and analysis.
The solution
A dashboard that streamlines business management and customer service thanks to the automation and consumption of real-time data. Any employee knows and visualizes what is happening in the hotel. So, whether in the restaurant, spa or reception, all staff can interact with guests and help them, knowing how their experience at the hotel is going.

Digitalizing customer happiness

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